Checks
What we check
Stable rule IDs so historical reports remain meaningful when wording changes. Findings are evidence-led observations, not legal conclusions.
Standardised pricing
FUN-SPL-001 · urgent
Standardised Price List exists
Funeral directors are expected to publish a current Standardised Price List so customers can compare core funeral prices.
FUN-SPL-002 · urgent
Standardised Price List PDF not identified
CMA guidance expects required online pricing information to be displayed using appropriately named PDFs, not only an HTML page heading.
FUN-SPL-003 · action
Correct document title
The document itself should identify as the Standardised Price List, not merely use a similar filename.
FUN-SPL-004 · urgent
One link from homepage
Customers should be able to reach the Standardised Price List with at most one click from the homepage.
FUN-SPL-005 · review
Homepage link clarity
The homepage link text should make it reasonably clear that it leads to required price information.
FUN-SPL-006 · urgent
Required CMA structure
The Standardised Price List should retain the prescribed CMA structure and mandatory fields.
FUN-SPL-007 · urgent
Attended Funeral headline total
The Attended Funeral headline total (or an appropriate Not offered state) should be clearly published.
FUN-SPL-008 · urgent
Six Attended Funeral components
The six Attended Funeral component prices should be published separately from the headline total.
FUN-SPL-009 · urgent
Attended Funeral arithmetic
The six component prices should add up exactly to the published Attended Funeral headline total.
FUN-SPL-010 · action
Unattended burial price
Where applicable, an unattended burial price or appropriate Not offered state should be published.
FUN-SPL-011 · action
Unattended cremation price
Where applicable, an unattended cremation price or appropriate Not offered state should be published.
FUN-SPL-012 · action
Burial fee information
Required burial-fee information or range should be published where the template requires it.
FUN-SPL-013 · action
Cremation fee information
Required cremation-fee information or range should be published where the template requires it.
FUN-SPL-014 · review
Additional mileage
The Additional mileage row should show a price, Not offered, or Price on request as appropriate.
FUN-SPL-015 · review
Additional transfers
The Additional transfers row should show a price, Not offered, or Price on request as appropriate.
FUN-SPL-016 · review
Collection or delivery of ashes
Ashes collection/delivery should show a price, Not offered, or Price on request as appropriate.
FUN-SPL-017 · review
Embalming
Embalming should show a price, Not offered, or Price on request as appropriate.
FUN-SPL-018 · review
Funeral officiant
Funeral officiant pricing (often Price on request) should appear in the prescribed structure.
FUN-SPL-019 · review
Out of hours services
Services outside normal office hours should show Price on request or equivalent where required.
Additional options
FUN-AOPL-001 · action
Additional Options Price List PDF not identified
An appropriately named Additional Options Price List PDF helps customers see optional product pricing.
FUN-AOPL-002 · action
Advertised products vs Additional Options Price List
Normally advertised paid products and services should be represented on the Additional Options Price List.
Crematorium prices
FUN-CREM-001 · action
Crematorium pricing publication
Local crematorium operator prices should be published in an appropriately named document.
FUN-CREM-002 · action
Crematorium pricing format requires attention
Where offered, standard attended, reduced-fee attended and unattended crematorium service prices should be identifiable.
FUN-CREM-003 · review
Local crematoria named in pricing
Where more than one local crematorium is relevant, prices should be identifiable per operator.
Terms and business information
FUN-TERMS-001 · action
Terms of Business PDF not identified
Applicable payment, deposit and late-payment terms should be clearly published where they apply, preferably in an appropriately named Terms of Business document.
Disclosure of interests
FUN-DISC-001 · action
Disclosure of interests document not identified
An appropriately named disclosure of interests document should be published online.
FUN-DISC-002 · action
Ultimate owner disclosure
The disclosure should identify the ultimate owner / ownership structure where required.
FUN-DISC-003 · action
Comparison website financial interests
Material financial interests in funeral or crematoria comparison websites should be addressed, including an explicit statement of none where appropriate.
FUN-DISC-004 · action
Donations and contributions register
A register covering qualifying payments, donations or contributions (aggregate £250+) over the previous 12 months should be identifiable, or an appropriate none statement.
Website risk
FUN-RISK-001 · website risk
Old public pricing document
Older publicly accessible pricing documents can conflict with current published prices and confuse visitors.